Accessibility
Accessibility can be thought of
as "providing access regardless of the situation or circumstances."
In the context of the World Wide Web, accessibility is a measure of how easy it
is to access, read, and understand the content of a Website.
Attachment
Normally a file that is
attached to an e-mail. Some attachments are executable programs that can harm
your computer by infecting it with a virus or worm. If you are not sure what
the attachment is, it is safer to not open it.
B2B
Business to Business. Products
and services designed to be sold to other businesses.
B2C
Business To Consumer. Products
and services designed to be sold to the general public.
Benchmarking
The practice of comparing the
performance of your organisation, department or function against the
performance of 'the best' - whether they be other organisations, industry
standards or internal departments. The aim is to look at how well you are doing
compared to others in the same field or industry, and to learn from their best
practices as a basis for improving your own.
Best Practice
A process or methodology that
has been proven to work well and produce good results, and is therefore
recommended as a model. Some people prefer to use the term 'good practice' as
in reality it is debateable whether there is a single 'best' approach.
Breadcrumb
A breadcrumb is a navigation
trail that leads from the user?s current location in your web site, back to the
home page. This is useful for larger web sites that have deeply nested pages or
sections in their site.
Example: Home > All Categories > Pre Sales Questions
Example: Home > All Categories > Pre Sales Questions
Browser
Software that translates
digital information into pictures and text so that you can view them on your
computer. Some commonly used browsers are Internet Explorer, Mozilla FireFox,
Opera and Netscape.
A term sometimes used in
knowledge management to describe the process of enhancing an organisation's
ability to implement knowledge management principles and practices.
CAPTCHA
A CAPTCHA (an acronym for
"Completely Automated Public Turing test to tell Computers and Humans
Apart", trademarked by Carnegie
Mellon University Carnegie
Mellon University
Chief Information Officer (CIO)
A senior position with
strategic responsibility for information management and information technology.
Chief Knowledge Officer (CKO)
A senior position with
strategic responsibility for knowledge management.
CMS
In computing, a content
management system (CMS) is a document centric collaborative application for
managing documents and other content. A CMS is often a web application and
often it is used as a method of managing web sites and web content. The market
for content management systems remains fragmented, with many open source and
proprietary solutions available.
Codification
The process of getting people's
knowledge into a form by which it can be communicated independently of those
people. The most common method is writing things down and putting them into
documents and databases. Other methods include pictures, and sound and video
recordings.
A contact center (also referred
to as a customer interaction center or e-contact center) is a central point in
an enterprise from which all customer contacts are managed. A contact center
would typically be provided with special software that would allow contact
information to be routed to appropriate people, contacts to be tracked, and
data to be gathered.
Content Management
Content Management, also known
as CM, is a set of processes and technologies supporting the evolutionary life
cycle of digital information. This digital information is often referred to as
content or, to be precise, digital content.
Customer Service and Support
Customer service and support
(CSS) is the part of a company's customer relationship management (CRM)
department that interacts with a customer for their immediate benefit,
including components such as the contact center, the help desk, and the call
management system.
Data
A set of facts, concepts or
statistics that can be analysed to produce information.
DNS - Domain Name System
The Domain Name System (DNS)
helps users to find their way around the Internet. Every computer on the
Internet has a unique address - just like a telephone number - which is a
rather complicated string of numbers. It is called its "IP address"
(IP stands for "Internet Protocol"). IP Addresses are hard to remember.
The DNS makes using the Internet easier by allowing a familiar string of
letters (the "domain name") to be used instead of the arcane IP
address. So instead of typing an IP address, you can type the website URL. It
is a "mnemonic" device that makes addresses easier to remember.
No comments:
Post a Comment