Basic Computer Knowledge

Accessibility

Accessibility can be thought of as "providing access regardless of the situation or circumstances." In the context of the World Wide Web, accessibility is a measure of how easy it is to access, read, and understand the content of a Website.

Attachment

Normally a file that is attached to an e-mail. Some attachments are executable programs that can harm your computer by infecting it with a virus or worm. If you are not sure what the attachment is, it is safer to not open it.

B2B

Business to Business. Products and services designed to be sold to other businesses.

B2C

Business To Consumer. Products and services designed to be sold to the general public.

Benchmarking

The practice of comparing the performance of your organisation, department or function against the performance of 'the best' - whether they be other organisations, industry standards or internal departments. The aim is to look at how well you are doing compared to others in the same field or industry, and to learn from their best practices as a basis for improving your own.

Best Practice

A process or methodology that has been proven to work well and produce good results, and is therefore recommended as a model. Some people prefer to use the term 'good practice' as in reality it is debateable whether there is a single 'best' approach.

Breadcrumb

A breadcrumb is a navigation trail that leads from the user?s current location in your web site, back to the home page. This is useful for larger web sites that have deeply nested pages or sections in their site.

Example: Home > All Categories > Pre Sales Questions

Browser

Software that translates digital information into pictures and text so that you can view them on your computer. Some commonly used browsers are Internet Explorer, Mozilla FireFox, Opera and Netscape.

Capacity Building

A term sometimes used in knowledge management to describe the process of enhancing an organisation's ability to implement knowledge management principles and practices.

CAPTCHA

A CAPTCHA (an acronym for "Completely Automated Public Turing test to tell Computers and Humans Apart", trademarked by Carnegie Mellon University) is a type of challenge-response test used in computing to determine whether or not the user is human. The term was coined in 2000 by Luis von Ahn, Manuel Blum, Nicholas J. Hopper of Carnegie Mellon University, and John Langford of IBM. A common type of CAPTCHA requires that the user type the letters of a distorted image, sometimes with the addition of an obscured sequence of letters or digits that appears on the screen.

Chief Information Officer (CIO)

A senior position with strategic responsibility for information management and information technology.

Chief Knowledge Officer (CKO)

Computer Tips and Sort Notes

Document

A record of an event or knowledge, taken so that the information will not be lost. Documents are usually written, but they can also be made up of images or sound. Documents can also be put into electronic or digital form and stored in a computer.

Dynamic Content

A page that is generated just as the user views it. The content delivered to the user is often updated on-the-spot out of a database or based upon the users browser. It used to be easy to spot one of these pages, but with most systems now allowing dynamic content from any page at any time, you just never know. Search engines no longer penalize for dynamic content as long as the URL does not include submitted data (a ? question mark in the url).

E-Business

The use of electronic information systems (especially internet technologies) in business processes.

E-Learning

The use of electronic information systems (especially internet technologies) to deliver learning and training.

Expert System

An expert system is a computer program that simulates the judgement and behavior of a human or an organization that has expert knowledge and experience in a particular field. Typically, such a system contains a knowledge base containing accumulated experience and a set of rules for applying the knowledge base to each particular situation that is described to the program. Sophisticated expert systems can be enhanced with additions to the knowledge base or to the set of rules.

Explicit Knowledge

Knowledge that can be easily expressed in words or numbers, and can be shared through discussion or by writing it down and putting it into documents, manuals or databases. Examples might include a telephone directory, an instruction manual, or a report of research findings.

Firewall